1. Which carriers do you use?

We work with multiple logistics providers and select carriers based on destination. We cannot guarantee specific carrier requests.

Within Europe: GLS or DPD or DHL. Other regions: DHL or local postal services.
Note: Carriers may change due to operational factors.

2. When will my order ship?

All orders are processed within 24 hours and shipped within 1-3 business days.

3. When can I track my order?

Tracking numbers are emailed 24 hours after shipment. If you don’t receive it within 3 business days or have delivery questions, please contact service@taisoto.com.

4. Estimated delivery time:

4.1 Europe: Avg. 3-5 business days.

4.2 Non-Europe: Varies by destination/customs. Delays due to these factors are beyond our responsibility.
For concerns, please contact service@taisoto.com.

5. Do you deliver everywhere in the listed countries?

Some remote locations may incur additional surcharges or be outside carrier delivery zones. After you place an order:

5.1 If a remote surcharge applies, we’ll notify you via email. Shipping proceeds only after payment confirmation.
5.2 If you decline the surcharge, reply via email for a full refund within 3 business days.
5.3 If the address is undeliverable, we’ll email you and issue a full refund within 3 business days upon your reply.

6. Can I change my shipping address?

6.1 Email【service@taisoto.com】immediately.

6.2 Before shipment: Free change.

6.3 After shipment: Pay standard shipping fees (see table) for redirection.

Important: Provide complete address details at checkout. We cannot refund or reship for failed deliveries due to incomplete/missing addresses or recipient errors.

7. Parcel Tracking & Issue Resolution

7.1 If the parcel is not received after the expected delivery period, please check via the tracking number first, or contact customer service by email in case of delay, abnormal status, or damage.

7.2 If you find damage to the outer packaging, missing items, or obvious abnormality upon receipt, please take photos and contact us within 48 hours. We will assist with registration, investigation, and quick after-sales processing.

7.3 If the parcel is returned or lost due to wrong delivery information provided by the customer, additional loss and cost shall be borne by the user.

8. Others

8.1 Any changes to the delivery policy will be announced on the “Taisoto” official website.

8.2 Please keep your shipping documents and related communication records properly, as they are required for after-sales service or claims.