Website User Service Agreement

Welcome to the official website of “Taisoto” (hereinafter referred to as “the Website”). Please read the following terms carefully before using our services.

 

1. Scope of Application

This Agreement applies to all your activities on this Website, including but not limited to account registration, shopping, and browsing information.

 

2. User Registration and Account Security

2.1 You must provide true and accurate personal information when registering and update it promptly if there are any changes.

2.2 You are responsible for keeping your account and password secure. All activities under your account are deemed to be your own.

2.3 Please notify us immediately if you detect any unauthorized account use.

 

3. Rules of Use

3.1 You may not post, transmit, or share any illegal or inappropriate information via the Website, nor interfere with its normal operation.

3.2 Any unauthorized copying, resale, crawling, or commercial use of website content is strictly prohibited.

3.3 We reserve the right to restrict or terminate your service if you violate this Agreement.

 

4. Changes, Suspension, and Termination

4.1 We may, at our discretion, change, suspend, or terminate the services. We are not liable for any losses caused, but will give advance notice where possible.

4.2 In the event of force majeure (such as hacking, natural disasters, policy changes, etc.), we are not liable for interruption of service.

 

5. Intellectual Property

5.1 All content on the Website (including but not limited to trademarks, logos, images, and videos) belongs to the “Taisoto” brand or respective rights holders. Unauthorized use is prohibited.

5.2 Content uploaded by users must not infringe third-party rights. Users bear all related responsibilities.

 

6. Privacy Protection

See “Privacy Policy” for details.

 

7. Governing Law & Dispute Resolution

7.1 This Agreement is governed by EU law and the law of the Website’s jurisdiction.

7.2 Any disputes shall first be resolved amicably; failing that, either party may bring a claim before a competent court in the website’s place of registration.

Sales Terms and Conditions

1. Products and Description

1.1 All “Taisoto” branded products sold are guaranteed authentic.

1.2 Product images and descriptions are for reference only; actual products shall prevail.

 

2. Order Management

2.1 Please confirm your product choice and shipping address before placing an order.

2.2 We reserve the right to cancel orders due to inventory shortages or abnormal activity.

 

3. Pricing and Payment

3.1 Inclusive of VAT, exclusive of any special shipping fees.

Multi-Currency:

Default: EUR｜GBP｜USD

Dynamic Conversion: Switch currencies at checkout (XE-powered)

3.2 Final prices are those displayed at the checkout.

3.3 Payments must be made using authorized methods.

 

4. Delivery and Risk Transfer

4.1 All orders are processed within 48 hours and will be shipped within 1-3 business days after confirmation; actual time may vary due to logistics.

4.2 Ownership and risk are transferred upon delivery to the recipient.

 

5. After-sales Service

5.1 For quality issues, please refer to our “Refund and Return Policy.”

5.2 For non-quality returns, products and packaging must be intact; related shipping costs are borne by the customer.

 

6. Legal Statement

6.1 These terms are governed by EU and relevant national laws. In case of disputes, the local law where the product is received shall apply.

Intellectual Property Statement and Protection Policy

1. Ownership Statement

1.1 The "Taisoto" brand and all designs (including but not limited to product appearance, structure, and functional innovations), brand logos, trademarks, domain names, and website content (including images, videos, texts, logos, drawings, product manuals, etc.) are protected by EU and country of registration intellectual property laws (including but not limited to copyright, trademark, design, and patent laws). All rights are owned by our company or have been legally authorized.

1.2 Without the express written consent of our company, any individual or organization is not allowed to copy, imitate, distribute, display, sell, publish, adapt, translate, reprint, or use the above intellectual property in any way.

 

2. Infringement Handling

2.1 Upon discovering any third party suspected of infringing on the "Taisoto" brand and product intellectual property, our company reserves the right to take legal action, including but not limited to sending infringement warnings, filing administrative complaints, initiating civil lawsuits, or making criminal reports and seeking compensation for losses.

 2.2 If any user or member of the public identifies any act of infringement, please report it to us through the website contact form or our official email. We will investigate and handle the issue promptly.

 

3. User-Generated Content

3.1 If users voluntarily submit images, comments, suggestions, creations, etc., on the “Taisoto” website, social media, or comment sections, users hereby grant “Taisoto” and its affiliates a global, permanent, sublicensable, and free right to use. We have the right to use, edit, copy, and distribute such content for product promotion, marketing, and brand communication.

3.2 The user promises that the submitted content is original or has been authorized by the rights holder. If any legal dispute arises due to infringement of others’ rights, the user shall bear all related legal responsibilities.

 

 4. Protection Measures

4.1 Our company continuously protects its rights through EUIPO trademark, design, and patent registrations and conducts regular self-inspections and third-party platform monitoring. In case of infringement, we will protect our rights according to the law

4.2 This policy is effective from the date of publication. By visiting our website, users are deemed to agree to this statement. In the event of changes to applicable laws, we reserve the right to revise and announce changes to this statement.

Legal Statement and Disclaimer

1. Applicable Law

1.1 The “Taisoto” website and all business operations are governed and interpreted according to European Union laws and the laws of the country of registration. (such as Germany, France, the Netherlands, etc.)

 

2. Product Description

2.1 All product introductions, images, technical parameters, and promotional materials on this website are for reference only.

2.2 Users must operate products strictly following the instruction manual and guidance on the website. If damage occurs due to failure to follow instructions, the company accepts no responsibility.

 

3. Disclaimer

3.1 We are not liable for service interruptions, data loss, or order delays caused by force majeure (such as natural disasters, war, network failures, government actions, etc.).

3.2 We bear no joint legal responsibility for disputes or consequences arising from user communications, transactions (if applicable), or reliance on product descriptions or user reviews.

 

 4. Third-party Links

4.1 This site may include links to third-party websites, provided solely for user convenience. We do not control these third-party websites and make no guarantees or endorsements for their content, privacy policies, or security.

4.2 Users are advised to fully understand the relevant risks before visiting third-party websites. Disputes or losses caused by third-party services must be handled according to the rules of those services.

Electronic Communications and Marketing Consent Agreement

1. Consent to Electronic Communications

1.1 By registering or placing an order at “Taisoto”, users consent to receive electronic communications (emails, SMS, push notifications, etc.) related to orders, accounts, after-sales service, updates, and user experience.

1.2 Users should ensure that their contact information is accurate and valid so as to receive timely order or service notifications.

 

2. Marketing Consent

2.1 Users may voluntarily choose to receive or decline “Taisoto” marketing communications such as brand promotions, special offers, product launches, and market research.

2.2 If users no longer wish to receive marketing messages, they may unsubscribe using the “unsubscribe” link in each email or SMS or contact official customer service to opt out.

 

3. Data Protection

3.1 All users' personal data and contact information are used solely for order fulfillment, customer service, and legitimate marketing activities and are strictly protected in line with EU GDPR and relevant laws.

3.2 “Taisoto” commits never to sell, trade, or unlawfully disclose user data to any third party, except where required by law or necessary to fulfill essential services such as order processing and delivery.

Complaint and Dispute Resolution Clause

1. Complaint Handling

1.1 If you have any complaints, opinions, or suggestions regarding “Taisoto” products or services, you may contact us at any time via the official website customer service, online form, official email, or other published contact methods.

1.2 We commit to respond and handle complaints within 7 business days from receipt of complete complaint materials, in accordance with EU consumer protection regulations.

 

2. Dispute Resolution

2.1 In case of any dispute between users and “Taisoto” regarding products, services, or agreements, both parties shall negotiate in good faith and with respect to resolve the issue.

2.2 If negotiation fails, either party may file a lawsuit at the court in the registered domicile of “Taisoto”. The applicable law shall be that of the European Union and the company’s place of registration.

2.3 Users also have the right to file an online dispute resolution (ODR) request through the EU ODR platform (https://ec.europa.eu/consumers/odr/).

Customer Review & Content Submission Agreement

1. User Content Submission Rights and Responsibilities

1.1 Users have the right to post reviews, images, videos, and other product-related content on the “Taisoto” website but must comply with EU and local laws and regulations and may not infringe the rights of any third party.

1.2 The following content is strictly prohibited:

Infringement of others’ intellectual property (such as stolen images, copied reviews, etc.);

Violation of laws or regulations (such as false information, malicious defamation, threats, etc.);

Pornographic, discriminatory, hateful, harassing, or otherwise inappropriate content;

Commercial advertisements, spam, or content unrelated to the products.

 

2. Content Moderation and Management

2.1 The website reserves the right to review, reject, block, delete, or edit user-submitted content without prior notice.

2.2 For any content suspected of being illegal, infringing, or in violation of this agreement, we will handle it according to the complaint and review results and reserve the right to retain evidence as required by law.

 

3. Content Licensing and Use

3.1 All content submitted by users on “Taisoto” (including but not limited to reviews, photos, videos, suggestions, stories, etc.) is deemed as granting “Taisoto” and its affiliates a worldwide, perpetual, sublicensable, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute such content for legitimate business purposes, such as brand promotion, product marketing, and market analysis.

3.2 Users retain the copyright of their submitted content, but “Taisoto” has the legal right to use it within the licensed scope.

  

4. User Commitments and Liability

4.1 Users promise that they have the rights to submit the content; if others’ images or intellectual property are involved, they have obtained permission or provided credit.

4.2 Users shall bear all legal liabilities arising from third-party claims, lawsuits, or losses caused by their submissions, and compensate “Taisoto” for all losses and costs.