1. Return Request

1.1 Your Basic Return Rights

90-Day Returns. We offer a full refund for items that remain unused and in their original packaging.

Regional Compliance: Terms may vary by country (e.g., EU, UK, Australia). We always follow local consumer laws as the minimum standard.

1.2 Taisoto Safety Razor Special Experience Program

We believe that shaving requires time and interaction with your skin. To help you fully experience the compatibility of the razor with your skin, we offer exclusive protection:

Deep Experience Right (90-Day Trial Period)

If you have opened and used the razor itself, you still enjoy a 90-day trial return right. Normal signs of use (e.g., minor scratches on the handle) are acceptable, provided the following conditions are met:

-The main body remains intact (no drops/dents/deformation)

-All accessories are included (top cap, base plate, stand, etc.)

Note: Applies only to tools that can be disinfected. (e.g., razors).

1.3 Fair Use Policy

1.3.1 Trial frequency limit: Each customer may exercise the “90-day Deep Experience Right” once only.

1.3.2 Missing parts will be deducted from refunds.

1.3.3 Customized items are excluded from extended returns.

1.4 Health & Safety

All consumable items that come into direct contact with the skin (e.g., shaving cream, replacement blades, shaving brushes) are considered non-returnable once opened, in line with global hygiene and safety standards.

✨ Thank you for choosing Taisoto. Our policy is designed to balance fairness with flexibility, so you can enjoy your shaving experience with complete confidence.

2. Refund Process

2.1 Refund Policy

To return your product, email our customer service team at【service@taisoto.com】.

Once your return is approved and we receive the product, we will issue a full refund via your original payment method within 10 business days—with no refund fees.

Important Notes:

You must return the product to receive a refund. Refunds are processed only after inspection (checking for normal signs of use).

2.2 You have 10 business days after approval to ship the return. We recommend using a tracked shipping service. We are not responsible for lost or damaged returns—no refund will be issued in such cases.

Return shipping costs are covered by you, except for manufacturing defects (we cover return shipping in those cases).

2.3 Refund Flowchart

Submit Request → Email 【service@taisoto.com】

Print Label → We will email you a return shipping label

Ship Back → Send the product to our warehouse

Refund Confirmed → Quality check → Refund issued

2.4 Delayed or Missing Refunds?

If you haven’t received your refund after 10 business days:

✓Check your bank account again (some banks take time to process).

✓Contact your credit card company (refunds may take time to post).

✓Reach out to your bank if needed.

✓If still unresolved, email us at 【service@taisoto.com】

3. Non-refundable Items

In certain cases, refunds may be denied or partially granted (where applicable).

3.1 Unauthorized returns (without prior approval from our customer service team)

3.2 Items damaged due to misuse

3.3 Lost or stolen items

3.4 Purchases from distributors or retailers

3.5 Returns after 90 days

3.6 Damage from harsh chemicals or dishwasher cleaning

4. Special Notes

4.1 For non-quality-related returns, the buyer is responsible for shipping.

4.2 Repeated abuse of the return policy may lead to service refusal.

4.3 Buyers are advised to use traceable logistics; return risks are borne by the customer.